Frequently Asked Questions
Everything you need to know about enhancing your living spaces with Hafele Home.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though larger architectural hardware items may require additional handling time.
Do you offer professional installation services?
While we provide comprehensive installation guides and technical specifications for all our products, we recommend hiring a qualified tradesperson for complex kitchen fittings and electronic locking systems to ensure warranty compliance.
What is your return policy for home hardware?
We offer a 30-day return policy for items in their original packaging and resalable condition. Please note that custom-cut products, such as specific lengths of LED profiles or wardrobe rails, are non-refundable.
Are Hafele Home products covered by a warranty?
Yes, all our products come with a standard manufacturer's warranty. Many of our premium functional fittings, such as drawer runners and hinges, carry an extended lifetime warranty reflecting our commitment to German engineering quality.
Can I track my delivery once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and interest-free installment plans for eligible purchases.